How to receive better email deliverability from the American Battlefield Trust

Your email providers do the best they can to keep spam out, but sometimes the systems they use mistakenly catch good email along with it. To ensure that you receive emails from the American Battlefield Trust, we ask that you add us to your trusted list of senders, contacts or address book – all also known as "whitelisting."

To ensure that emails from the Trust reach your inbox, you should follow these two steps:

Step 1: Remove American Battlefield Trust Emails from Your Spam or Junk Folder

If you do not see an email from American Battlefield Trust in your Inbox, they may have mistakenly been sent to your Spam folder. Please open your Spam folder and if you find an email from American Battlefield Trust open it and mark it as "Not spam"...

Step 2: Add Our Email to Your “Safe Senders” List

Sometimes, missed emails are being blocked by Internet Service Providers (ISPs) or spam filter applications. It is important that you add to your “safe senders” list. 

If American Battlefield Trust is being filtered, try adding to your personal address book/contacts or mark the Trust as a safe sender. If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist our email address –

Click on the providers or software you use to see how to make sure you get the mail from us that you have asked for.

Popular Apps and Software

Web Email Clients

Security Software

Spam Filters


Popular Apps and Software


To make sure our email gets delivered to your Inbox, you must add American Battlefield Trust to your contacts list.
 If you do not readily find an email from American Battlefield Trust, first check your Gmail Spam Folder:

  1. If you see the email from American Battlefield Trust: Open the Email.
  2. Click the button on the toolbar, labeled Not spam.

Next add American Battlefield Trust to your Contacts list:

  1. Open the email from American Battlefield Trust.
  2. Open the dropdown menu next to the Reply button in the upper-right corner of the email header.
  3. Select Add American Battlefield Trust to Contacts List from the list that appears.
  4. If American Battlefield Trust does not appear in the dropdown list? Then you probably have already added American Battlefield Trust to Contacts.


Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now.
 If you are using Gmail Tabs such as Promotions, please open your Promotions tab in Gmail. If you do not find an email from American Battlefield Trust, please check the Spam Folder:

  1. When you find the email from American Battlefield Trust, tap the menu icon in the upper-right corner of the email.
  2. Then select Move to.
  3. Then select Primary from the list.

This way you will always see American Battlefield Trust in your Primary Inbox tab.

NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.


Gmail Tabs

If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.

  1. If you find an email from American Battlefield Trust in your Gmail Promotions tab:
  2. Grab and drag my email to the Primary Inbox Tab.
  3. After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

    The conversation has been moved to "Primary." 
Do this for future messages from Yes
  4. Click Yes in the yellow alert box at Gmail.
  5. This way you will always see American Battlefield Trust in your Primary Inbox tab.


Inbox by Gmail

To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add American Battlefield Trust to your preferred folder, or a folder of your choice.

NOTE: "My Preferred Folder" is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.

If you do not readily find an email from American Battlefield Trust in one of your Inbox bundles, please check your Inbox Spam Folder or your Promotions bundle.  Once you find an email, follow these steps:

  1. Open the email and click the Menu icon (three vertical dots)  icon.
  2. Select My Preferred Folder (or any other folder of your choosing). If you have not already created a My Preferred Folder, you may do so by clicking + Create new...


Yahoo! Mail

If you have not received an email from American Battlefield Trust, check your Spam folder. If you see an email from American Battlefield Trust:

  1. Open the email.
  2. Click the Not Spam button on the top toolbar.

To ensure delivery, you can create a filter to automatically send email from American Battlefield Trust to your Inbox.

  1. Select the Gear icon in the top right navigation bar and selet Settings from the menu that appears.
  2. Choose Filters located on the left side of the page.
  3. Click the Add button on the Filters page.
  4. Create a name such as Whitelist in the Filter name field.
  5. In the From field, leave the default contains selected.
  6. Enter our email address in the text box next to Contains...
  7. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  8. Click or tap Save...
  9. You will see in the next screen Deliver to Inbox if From contains American Battlefield Trust.
  10. Select Save on this screen.
  11. You will be returned to your Yahoo! Inbox.


iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your address or aliases, but it can mistakenly move email to your Junk mail folder. We recommend that you periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from American Battlefield Trust isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen.
  2. Scroll down to the folders area and select the the Junk folder.
  3. Find an email from American Battlefield Trust and slide it left to see options.
  4. Tap the More button.
  5. Tap the Mark button.
  6. Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from American Battlefield Trust will no longer be marked as junk. By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.


Outlook Mobile App

To add American Battlefield Trust to your Focused Inbox on the Outlook App:

  1. Open the mobile Outlook app on your Android, Microsoft or iPhone and open the email from American Battlefield Trust.
  2. Click the dropdown menu on the top right of your Inbox.
  3. Select Move to Focused Inbox.
  4. Select the Move this and all future messages button.
  5. Tap Move.

Now all future messages from American Battlefield Trust will appear in your Focused Inbox. You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.


Outlook 2003, Outlook 2016 and Outlook Office 365

To add American Battlefield Trust to you list of "Safe senders" on Outlook:

  1. Right click our email in your Inbox email list pane.
  2. On the menu displayed move your mouse over or tap Junk.
  3. Click or tap on Never block sender in the menu that rolls out. The resulting popup will say: "The sender of the selected message has been added to your Safe Senders List."
  4. Click OK.

To add sender to your address book:

  1. Open the email.
  2. Right click on the From address.
  3. Choose Add to contacts option



  1. Select Mail > Preferences from the main menu at the top of the screen.

  2. In the Preferences window, click the Rules icon and select Add Rule.
  3. In the Rules window, type a name for your rule in the Description field. Use the following settings: “If any of the following conditions are met: From Contains.”
  4. Type in the text field beside Contains
  5. Select Move Message > Inbox from the drop-down menus. 
  6. Click OK to save the rule.


Web Email Clients (Previously "Hotmail", "Live", "Windows Live" and "MSN"...)

In the new you must click the Wait it's safe link if you find emails incorrectly identified as spam. Entering the email contact in the address book or contacts no longer whitelists the sender. To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

Mark Sender as Safe

  1. Check the Junk folder. If you see the American Battlefield Trust email in your Inbox
  2. Open the email from American Battlefield Trust and select the Wait it's safe! link

Manually Add to Safe List

  1. Click the gear icon on the top right and select Options from the drop down list.
  2. Under Preventing junk email click Safe and blocked senders.
  3. Click the Safe senders link on the next page.
  4. Enter the email address in the text box.
  5. Click Add to list to add American Battlefield Trust to your list of Safe senders. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.


AOL Webmail

To make sure our email gets delivered to your AOL Inbox-, please complete these two steps...

If you find American Battlefield Trust in your spam folder:

  1. Right click the email.
  2. Click Not spam in the resulting list.

Add to your Address Book:

  1. Open the email from American Battlefield Trust.
  2. Click the Show details link next to American Battlefield Trust in the From field.
  3. Move your mouse over or tap to show the menu.
  4. Select Add contact.
  5. Add American Battlefield Trust to the Name fields.
  6. Click Add contact.

Email from that Domain will now be delivered straight to your Inbox.



Please log into your Xfinity account and select your Comcast webmail.  If you an email from American Battlefield Trust in your spam folder:

  1. Open the American Battlefield Trust email.
  2. Click the Not Spam icon on the top toolbar.

Next please, add American Battlefield Trust to your address book:

  1. Open an email from American Battlefield Trust.
  2. Click on the button at the top left of the email that says: / + Add to Address Book
  3. That will open your edit contact screen. Click Save.



  1. Open your email.
  2. Click Options.
  3. Click Block Senders.
  4. Locate the Safe List.
  5. Enter
  6. Click OK.



1.    Click the Settings tab.
2.    Click Messages.
3.    Click Allow and Block Messages.
4.    Select Advanced Block Senders.
5.    In the Allowed Senders and Domains area, type
6.    Click OK.



With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.  If you are not receiving email at EarthLink, there are two actions you can take:

Suspect Email Folder:

  1. Go to your Suspect Email folder.
  2. If you see a message from American Battlefield Trust, select it and select Move to Inbox and Add Contact from the drop down menu. This will add to your Address Book for future email delivery assurance.

Add American Battlefield Trust to your Address Book:

  1. Open an email from American Battlefield Trust.
  2. Click Add to Address Book in the email header.
  3. Use the Address Book Editor to verify the sender's contact details and click Save.
  4. Fill in as the email address of the sender. Any mail sent with the this domain will now be delivered to your Inbox.


AT&T WebMail

  1. Select Options.
  2. Select Filters.
  3. Click Add Filter.
  4. In the top row labeled From Header, select contains from the drop down menu.
  5. Enter the as the sender's email address.
  6. Move down to the bottom where there is the Move the message to option and select Inbox from the drop down menu.
  7. Select the Add Filter button again.


Mozilla Thunderbird

If an email from American Battlefield Trust appears in your Thunderbird email client's Junk Folder, please mark that message as Not Junk

Next, please add American Battlefield Trust to your Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Contact button.
  4. Under the Contact tab, enter into the email text box.
  5. Click OK.

  1. Open your email.
  2. Click Preferences or Settings.
  3. Under General Email Preferences > Blocker Senders.
  4. Type in in the Exceptions List.
  5. Click Add.
  6. Click Save.

To enable them, after logging in to your Cox webmail account, go to Settings > Allow and Block Messages. If you haven’t used this feature in the past, you’ll probably have to make sure that “Activate advanced blocking features” is checked.

If you are unsuccessful, you may want to email and request that be “unblocked”.


Road Runner

To mark American Battlefield Trust as a safe sender in your Junk Mail:

  1. Click your Junk Mail folder and find an message from American Battlefield Trust.
  2. Select the email and click Mark as Not Spam.

To create a new contact:

  1. Select the Contacts tab at the top of the page.
  2. Choose the Add Contact icon from the navigation bar.
  3. Enter, then select Save Contact when done.

For more RoadRunner support, refer here: 


Security Software

Norton AntiSpam

American Battlefield Trust emails may be blocked if is accidentally added to the Blocked List.

To remove the from the Blocked List:

  1. Start your Norton product. If you do not find in the Blocked list, go to next step.
  2. Click Settings and depending on your Norton product, do one of the following:
    1. For Norton 360:
      • In the Settings window, under Detailed Settings, click AntiSpam.
      • On the Filter tab, next to Blocked List, click Configure.
    2. For Norton Internet Security:
      1. In the Settings window, on the Network tab, click Message Protection.
      2. Under AntiSpam, next to Blocked List, click Configure.
      3. In the Blocked List window, select the item that you want to remove, and then click Remove.
      4. Click Apply, and then click OK.

To add to the Allowed List:

  1. Start your Norton product.
  2. Click Settings and depending on your Norton product, do one of the following:
    1. For Norton 360:
      • In the Settings window, under Detailed Settings, click AntiSpam.
      • On the Filter tab, next to Allowed List, click Configure.
    2. For Norton Internet Security:
      • In the Settings window, on the Network tab, click Message Protection.
      • Under AntiSpam, next to Allowed List, click Configure.
      • In the Allowed List window, click Add.
      • In the Add Email Address window, from the Address Type drop-down, select the address type.
      • Add, and then click OK.
      • In the Allowed List window, click Apply, and then click OK.


McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software, you may still have a version that offers spam filtering.

  1. In order to add American Battlefield Trust to the friends whitelist, please open McAfee and click on Web & Email Protection.
  2. Then click on Anti-Spam. There you can see various settings. You can change the spam protection level, change filter settings, etc.
  3. Click on Friends list.
  4. Please add to your Friends List to always allow emails from American Battlefield Trust.


Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. Add the American Battlefield Trust to the list of Approved Senders.
  2. Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. Open Microsoft Outlook.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. Open Microsoft Outlook.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab and move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.


Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button and type in
  5. Click OK.
  6. Click OK.
  7. Click Yes.
  8. Click OK.



SaneBox is not a filter, but a filtering system trained by you.

  1. Open your Webmail or Gmail where you use SaneBox.
  2. Open your @SaneLater folder.
  3. If you find an email from American Battlefield Trust or an email from in @SaneLater, drag it to your Inbox folder.


Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. Whitelist_from
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.


Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from American Battlefield Trust and the sender email address that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the Block/Accept tab.
  3. Choose "Sender Domain Block/Accept." Enter the Domain name from to whitelist. For example, you can enter to allow all AOL addresses.
  4. You may enter a comment to remind you why you allowed this Domain. Click "Add."
  5. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as ""
  6. Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.



Highlight the email from American Battlefield Trust with the email address to whitelist.

Click More in the SPAMfighter Toolbar and select Whitelist. Here you can choose if you want to Whitelist the email address or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

  1. Click More in the SPAMfighter toolbar.
  2. Select Options > Filter settings > Blacklists & Whitelists.
  3. Select Whitelist email address, then Import.
  4. Select your Address Book and click on Check all.
  5. Click Add.
  6. Click Apply.

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please select More in the SPAMfighter toolbar and select Options > Filter Settings > Blacklists & Whitelists.


Mail Washer

  1. Click Tools > Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type
  5. Click OK.
  6. Click OK.



  1. Open ChoiceMail and click on the Senders tab.
  2. Choose Approve another Sender.
  3. Type in the sender email address
  4. Click OK


Spam Sleuth

  1. Select File > Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type on a line by itself in the entry field.
  5. Click OK.


The American Battlefield Trust is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.